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Assurance Wireless - UL40 is the worse free phone ever made

Freezes up. Wont let me download on playstore
1.5
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#1486928
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Assurance Wireless - THIS POS DOESN'T WORK!!!

I keep getting messages on apps that are not working. cannot get into the phone itself at all, have no service. have talked to assurance wireless and they direct me to a website for ans that doesn't seem to exist! all i want is a phone that works! is that too much to ask. american network solutions ans40 is a piece of junk!!! assurance wireless, who sent me this phone as a replacement, cannot do anything but give me a bogus website. i am about to find out how to go about suing the whole lot of them. Wtf
1.2
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I didn't like
  • Rude n not helpful
  • Phone and customer service
  • Poorly trained customer care
#1500554
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Assurance Wireless - Are they purposely allowing service to not be used?

Since I have had this Assurance Wireless, I have experienced the service being tied up with ads and not being able to use the phone correctly. I try and turn it off and it takes 3 minutes and then to power back you, 27 minutes. This is not a Lifeline because it is failing to send messages, not allowing usage up to 4 hours. My personal opinion, that the company is programming the phones & the ability to use the service. Last night I had a life or death situation and the phone could not be used. This is something that now has happened twice with two different phones.
1.0
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Advertised vs Delivered
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Diversity of Products or Services
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Style and Design
Value for money
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Website
I didn't like
  • Poorest service availability and should be investigated
#1498720
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Assurance Wireless - Requested replacement phone/ received same phone same problem
Assurance Wireless - Requested replacement phone/ received same phone same problem
I have been a long time customer, I very thankful for the program. I have had very few phones during the length of time but within the past year their has been more phone issues than ever. I have now not had service over 1 month now. This phone was problem since right...
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#1514914
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So had this company for a while 5 yrs ago and never an issue with anything and although not american the costumer service staff always nice and helpful and talk, text,mms paid for extra and ex data i bought all worked fine.but now just got again and been threw 5 phones...
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2.4
I liked
  • Nada
I didn't like
  • Phone and the hoops to correct the issue
  • Very bad
#1509648
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This phone shut itself off and could not be revived until a master reboot. Still not working right. Flashing app screens, terrible voice mails recordings, an inability to call out are just some of the symptoms. No help from Virgin customer service. No reliable...
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1.9
I liked
  • Its free service
I didn't like
  • Phone sent was a piece of garbage
#1477235
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Assurance Wireless - Scamming the government.

Assurance wireless is an scam the phone they give the ans ul40 is a piece of trash. Take it from a representative of this joke of a company.
#1481170
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Assurance Wireless - Assurance Customer Service/. ANS phone problem

From the minute it arrived it was a pain in the rear. Hard to set up would freeze and take forever to charge! Then Assurances website would not allow me to set it up! Had to call tech support twice and deal with a stressful hour long experience!! Assurance customer service is awful! Bad company to deal with . I guess it’s better than no phone, but would like assistance! Going to write the CEO and let them know!
1.9
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#1516120
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This phone regularly crashes and only holds a charge for about an hour at best. This is the second unit I've received. It's a true piece of junk, as can be testified to by the numerous complaints about it. Worst of all, Assurance will only send out this phone while...
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Anonymous
Anonymous

Write to richard Branson in London or necker island. If he knew of what company has become, he’ll probably get on it. I have had horrible experiences myself. I’m now on my fou...

#1509239
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Assurance Wireless - ANS ul40 phone, a terrible piece of junk

Standard phone that Assurance now provides customer is the ANS ul40, a true piece of junk. It not only will not really allow you to surf the web with any reliability, crashing frequently. But it doesn't hold a charge for more than an hour or so. Assurance will generously offered to sell you a better phone for $70 or more but, strangely enough, discourages you from buying a very same phone on eBay. This is a strange claim since Assurance is a subsidiary of Sprint!
1.0
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Advertised vs Delivered
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1509240
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