Assurance SUCKS. They are all LIARS.
Applied since 4/15/2014. I have been waiting for 2 month. I sent them application for 4 times!!!!!!
Customer service in Philippine site; They can't recognize each other; They can't transfer to those whom I talked before; Whenever they promise or guarantee you with something, don't trust them.
When I faxed 3rd application over to them, they wanted me to wait 7-10 days again for processing. After 7 days, I called them, they were saying it was receiving and processing so i have to wait 3 more days. After 3 days, I called them again, and they said reviewing was done but it was not updated because all cases update by Sunday, and they wanted me to call back on Monday. On Monday, they told me they didn't even receive the application. WTF!!! and wanted me to send another one with new fax number which was direct fax number (8004303987).
I faxed it over again, and after 8 days i called them again. FRANK, a worker, said it is reviewing and he escalates the case. He put my case as a priority and he gave me a case id number. HE guarantee me I can get either approval or denial by Friday (3 days after).
On Friday, I called them, but they are saying application was not received. WTF they are doing.
They just keep playing with me. Talking with Supervisor or manager??? It means nothing. Just keep saying "sorry about that. But there is nothing i can do. I will create new case then send us new application."
That's *** horrible. really. Never seen like these people.
Even there is only 1 number!! and there are spreading to all world. Even though we note their name, date, and time, they can't even recognize who they are. WTF
Even we can't complain to those who lie to me.
These SCAMMERS OP.
Federal government should know about it.