Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Recieved first UL40, after getting on wifi and downloading a couple apps, the entire phone kept freezing, and the phone kept over heating. Run a diagnostic app and the 4th core of the processors temp was around 180 degrees and it never came online.

Ok, so maybe a defective CPU no biggie. Got a replacement with the exact same issue. Im currently using it still as a call/ text only. Processor overheating, hard to type (bad screen), battery life is horrible, charge time is excessive.

It constantly downloads adware and games without my knowledge or consent. What goos is 1 gb of data if it all goes to downloading games and adware without your consent? The RAM is maxed out due to it having android 7.0 on a phone with hardware enough to support kit kat= 4.4.2 Also phone no longer recognizes SD card, nor will it communicate with my PC to get any of the pictures off. Customer service and their terms suck, however it is a free service so I wont complain about the plan it comes with.

Im satisfied with that. If they would allow other phones to be activated, or atleast issue basic phones, or a decent basic smartphone they wouldnt have near as many complaints.

Product or Service Mentioned: Cell Phone.

Reason of review: Damaged or defective.

Preferred solution: Let Sprint devise a solution since you are using their services. .

I didn't like: Terrible phone offered ans ul40, Cannot use any other phone, Do not offer basic or alternate smart phones, Customer service.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

I am no tech guy either but Ill explain in simpler terms. This phone has the hardware like a phone roughly from 2012, it has the most current operating system 7.0 when the hardware which is way underpowered for that operating system should support an operating system from roughly 2012 which was 4.4.2 Another way of saying it is like taking a windows xp computer and forcing it to run windows 10.

It is just a giant strain on the hardware. the other term CPU and overheating core simplified is just the computer in it is bad from the factory. the rest is it wont pick up the sd card so no extra memory, and when I plug it in to the computer it wont even charge. It just says failed to download driver.

Sorry for that. Hopefully this explains better


Too much tech reference with no explanation. Not everyone is familiar with the acronyms, abbreviations, nicknames, etc.

so many of us reading this really don't know what you're talking about. I'm not a troll or a moron, but it's not my field of interest so some explanation would be of great assistance.

to Anonymous #1636497

Basically he/she is saying that the phone's hardware is so outdated and garbage, it has problems running today's technology demands.

You May Also Like