1.8
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
1 comment

I have had this new phone they provided for over a month- it was very frustrating to get it to work. Even the simplest tasks of text or phone call was impossible as it went to a black screen.

This company gets millions from the federal government and sends out crap phones.

When I called the 800 number, and tried to talk to technical support, I talked to a woman for 20 minutes and repeated over and over again the problems I was having- as though she enjoyed listening to me beg for help- like I am a beggar of some kind- and she did not care about the issues I was having with this lousy phone. Then finally she said she would transfer me to technical support to repeat the process of b.s.

Product or Service Mentioned: Assurance Wireless Technical Support.

Reason of review: Poor customer service.

I liked: Warranty service.

I didn't like: Customer service.

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Anonymous
#1440958

My Phone Was Working Great All Day No Issues All of a Sudden Frozen on Assurance Wireless Screen I Can't even get it to shut Off? Help??? Please???

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