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1 comment

I have had this new phone they provided for over a month- it was very frustrating to get it to work. Even the simplest tasks of text or phone call was impossible as it went to a black screen.

This company gets millions from the federal government and sends out crap phones.

When I called the 800 number, and tried to talk to technical support, I talked to a woman for 20 minutes and repeated over and over again the problems I was having- as though she enjoyed listening to me beg for help- like I am a beggar of some kind- and she did not care about the issues I was having with this lousy phone. Then finally she said she would transfer me to technical support to repeat the process of b.s.

Product or Service Mentioned: Assurance Wireless Technical Support.

Reason of review: Poor customer service.

I liked: Warranty service.

I didn't like: Customer service.

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My Phone Was Working Great All Day No Issues All of a Sudden Frozen on Assurance Wireless Screen I Can't even get it to shut Off? Help??? Please???

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