Newark,New York
Not resolved

I renewed my eligibility certification just over a month ago, but I still get 3 calls a week from Assurance Wireless demanding that I renew my certification. When I call the number back the computer hangs up after telling me I am certified through December 31, 2017.

And the calls sometimes occur at 2am local time.

The least it could do is connect me to a person when I press zero during the call instead of asking if I've lost my phone and hanging up when the answer is no! And what is even worse is that I cannot find another phone number to call the idiots and tell them that waking a disabled person at 2 in the morning is at best illegal...

Product or Service Mentioned: Assurance Wireless Customer Care.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Jun 22, 2016.
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