Not resolved
Customer service

Update since i really didnt want to believe that a company could be that petty i decided to go back over all the transcript i printed from T-Mobile chat lines make sure you always have a paper trail because sometimes it comes down to who is more believable even though i found out that the mistake wasn't but in fact a T-Mobile supervisor that i had requested because the rep kept giving me answers to questions i didn't ask but never an answer to my actual question about my insurance on what i needed to file a claim when i lost my phone now how he went from me asking about filing a claim for my lost phone to removing all three coverage nobody at T-Mobile can explain it so they credited my account with the 42.02 Assurance is not at fault for that but they're still responsible for the main issue now whether they plan on addressing that only time will tell people that have a government phone might want an answer to as to why Assurance is being so guarded with my answer to why on the 3rd of each month i get a text message on that phone thanking me for my payment and that i'm good for another 30 days

Product or Service Mentioned: Assurance Wireless Customer Care.

Reason of review: Poor customer service.

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