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1.7
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Advertised vs Delivered
Coverage Area
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Warranty
Poster decreased review rating.
5 comments

Update by user Dec 23, 2018

The email address to American Network Solutions on their website is fake.

Update by user Dec 23, 2018

info@americannetworksolutions.com,ourteam@assurancewireless.com,JenniferF@sprint.com,richad.branson@fly.virgin.comThis is a no-holds barred complaint regarding the UL40 phone. Virgin Wireless and Sprint need to pull their heads out of the rears and find a reputable wireless manufacturer and demand that the phone can survive for several month instead of a couple of days.I do not have anything good to say about the piece of *** phone the UL40, not anymore.

This phone is a piece of *** It has more problems than every *** in the world past, present, and future that has JOHNS. In less than 1 month I have had several replacement phones for various reasons. With each telephone I have had more than 11 problems and sending subscribers defective refurbished phone is ridiculous. Actually, as far as I am concerned, it is fraudulent activity.

Here's a list of problems with this piece of *** phones.1) Cannot send or receive text messages. A very fast error message that is constantly blinking me to close the app and yet I cannot read the message.2) I cannot receive or make phone calls because the error message says that the phone app has stopped. Close app.3) The phone overheats. I do not believe in putting the phone in the freezer, now I am seriously considering it.

One phone got so hot that it burned my hand and I dropped the phone and cracked the screen. This is a major safety issue. 4) This phone is not charging properly. It should not take 4 hours just to charge to 26%.5) While on the phone with my Dr, the phone rebooted and the call was disconnected.6) The phone will re-activate several times a day.7) One phone could not be activated8)The settings app error message pops up and says Setting apps has stopped.

Close app.9) I cannot access the featured apps because it flips back to the home screen. I had to disable it.10)The sound recorder does not work. If you can record something, on playback the sound is barely audible.11) When making a call, the calls do not connect. It rings to the point it will disconnect the call.The other party has a vm and this phone will not connect to it.12) When making a call, it does not ring to the point that the other party knows it is receiving a call.13) I have done a couple of resets and that solution only lasted a couple of days.14) While charging the phone, the battery will run out and the phone will shut down.

It takes up to 10 minutes for the phone to come on and up to 45 minutes for the screen to change from American Network Solutions to Assurance Wireless and then that is another 45 minutes to 1 hour. If there is a fire or if I need an ambulance or need to call the police I AM SCREWED.I am questioning why Sprint/Virgin Wireless continues to do business with a company that promotes quality wireless phones while in reality this a fraudulent fly by night scheme that is allowed to continue to do business with the Federal Government this allowed to ripoff the taxpayers.**To Sprint/Virgin Wireless it has come down to where thousands of people who subscribe to your Lifeline program is wondering why government/legal action has not been taken against your companies.

Update by user Dec 07, 2018

I filed a complaint against Assurance Wireless with the Consumer Product Safety Commission. My face and ear is burning at this time.

The phone is dead.Here's my response to the email that this company sent to me.{I am done with your POS refurbished phones. Your company has sent me 3 defective UL40 telephones and now the third one does not work. I cannot turn this POS phone on. It burns my face, ears, and hands.

I cannot turn it on. I cannot receive or make phone calls. I already explained this to Jennifer that I should not have to walk nearly two blocks pressing the on/off button to get this questionable phone to come on. It has come down to Assurance Wireless aka Sprint is peddling unsafe and defective products.

That action will be reported to state and federal agencies. When talking to your so-called customer care staff is a major joke. They do not listen, and when you ask for a supervisor they demand to know what is the problem. That is none of their business.

I don't know about you people but I am sick and tired of repeating the same thing multiple times. When one asks for technical support the customer is denied. I should not have to bother my neighbors several times a day to use their phone to contact you. I should not be forced to violate my HIPAA rights because of your fraudulent defective UL40 phones.

What really *** me off is that your questionable company do not understand what safety issues that your defective phones create to your subscribers. Please do the ethical thing for once, get out of the Lifeline business. On a consumer website, there are over 650 victims of the UL40 who are having problems with Sprint aka Assurance Wireless solving safety issues.Your so-called customer care wanted to sell me a phone instead of solving the problem. Another issue with your questionable customer care staff is that I was told to contact Google because my contacts did not download.

I told your worthless customer care agent that my backing up my information was blocked due to a phone that was defective. I had to call back and demand a white American and that is something I did not want to do, but your staff brought that one. When I was finally transferred to tech support, I asked a question that solved the problem. Gee, was that too hard to do?

I was also told by your fraudulent customer care staff member to purchase a phone upgrade. SERIOUSLY? REALLY?

Is that the best your questionable company can do?A series of complaints have been filed against your company regarding these issues with the FCC and a complaint will be filed with the Consumer Product Safety Commission. }

Original review posted by user Nov 28, 2018

I used to have the ZTE phone and there were many problems with it. Assurance Wireless sent me the UL40 phone and it worked fine for a couple of months and the same problems I had with the ZTE appeared in my UL40 phone. The phone overheated, calls disconnected or while talking on the phone, the phone would put the call on hold and dial 2-3 numbers. There were times that I would dial a number and the call would not go through and I would have to make the call three or four times.

I was sent a replacement phone and it was defective. It was partially activated. I asked for tech support and it took several delays by customer service to be transferred to tech support. Finally, I was transferred to tech support and the tech specialist said I have read what you have gone though and I am going to send you a phone via 2 day FedEx. It was mailed on 11/21/18 and I received it yesterday on 11/26/18. I called and it took me two hours to activate the phone. This morning, I made a couple of phone calls and I received a couple of phone calls, tonight, the phone was completely dead. It was fully charged, the phone would not come on, the red light did not come on and when I connected the phone to the charger, it was dead. I disconnected the phone and two hours later the battery was still hot.

I was scheduled for surgery on 11/26/18 and it was cancelled because I had no telephone service. I could not refill prescriptions, make transportation arrangements for me to go the hospital, nothing.

Assurance Wireless said that they will send it FedEx but it will take a week. I told them I was told that it would be 2 day Express and it took almost a week for the phone to arrive.

I have filed several FCC complaints against Assurance Wireless.

Product or Service Mentioned: Assurance Wireless Mobile Phone Service.

Reason of review: Damaged or defective.

Monetary Loss: $250.

I didn't like: Not enough space to add.

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Anonymous
#1660667

I totally sympathise with you, Assurance wireless phones suck! They are total pieces of *** I am On my 5th phone in a 2 month time span.

Every phone that I send back, I physically destroy it! Hopefully this will put these phones from being put back into recirculation.

Anonymous
#1635712

Have new L50. Similar problems and it's pure *** Lost home screen and all data.

Every screen says "android.process.media has stopped" "x close app". Close app and I get "SPRINT ID has stopped" "x close app".

Anonymous
#1634421

post is just an aimless rant with no usable information, they didn't even type the email addresses in a format that those companies use.

Anonymous
#1604292

I too have problems with the UL40 and the inferior customer service. Assurance won't let you buy a phone from anyone else, this they call third.

Phone in question from the third party is in every way ( name specs, everything except the MEID #s . The so-called third party sells assurance phones for less than Assurance.

Assurance less expensive phones are refurbished. Is someone getting a kick back for phone sales?

Anonymous
#1604277

Your right they are junk!

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