I have been waiting since August 2017 for my free phone. You can't get a hold of anyone by phone.
I sent two or three emails, and you get a script stating to check the website for your status. Mine is always under review. How many years do you have to wait for a free phone? I plan on buying one.
Will probably have a lot better service. This is supposed to be a free phone through our government for people on a limited income. I was given their website by a government office because I could not afford a phone.
Apparently, this government office does not check anything out. I plan on contacting them and telling them to throw out all the leaflets they are giving out because the office that handles this program could care less if you get a free phone.
Product or Service Mentioned: Assurance Wireless Federal Assistance Program.
Reason of review: Order processing issue.