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Assurance Wireless - Customer Care Review from Bellevue, Washington

Hello my name is Quinntresa Sadler, I submitted an application via online on October 8th 2016. I've called to check the status of my application and was told that they have received my application on 3 different dates. The initial call was made on October 24th, and I was told to call back in seven days as the back office team was reviewing my application to be processed. I called back in 7 Days on October 31st, and was told the exact same information. I was told to be assured that the back office team have received my application to call back in another 7 Days making a total of 14 days. I called back in 7 days, which is today, November 7th, it was told the exact same thing that the back office has received my application, and to wait another 7 to 10 business days and to call back. I don't believe this meets customer satisfaction, to be given the same information in 21 days and still have no resolution. Each time I've been assured that once I called back after 7 business days that my process would be handled. If there's any other information needed from me, I'll be glad to provide it but I've given you all 21 days to process my application and I still have no result. I even spoke with his supervisor, and ask to escalate the call to someone higher and was denied that request.
1.0
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#950709
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Assurance Wireless Phone Service Review

Im trying to contact you all i lost my assurance wireless phone. An i need the number are how can i reach your.the number is 8507272778.my email is baitycarolynl@yahoo.com
#779944
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Assurance Wireless Phone Service Review

I can't answer my recorded msgs. The pin I installed says its the wrong pin! I need Assurance to erace the current pin that someone overrode & put in & allow me to put in my own pin. The cell phone # is 425-791-7832. Thank you TKennedy
3.7
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Diversity of Products or Services
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#760347
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I filed an application with them 3 times including online and mail copy, attached my proof of income - federal income tax return as I am eligible based on my income, NOT BASED ON ANY DSHS programs. I do not have DSHS client ID number, which I clearly explained, but...
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I didn't like
  • Not resolving my problem
#679074
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Assurance Wireless - WORST service to DSHS clients
They're liars, trying to do whatever they can to deny free minute plan to low income people. I faxed applications 3 times to them, mailed them 1 hard copy. Every time I checked on the application status, they always said they never received it. So I threatened them...
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Anonymous
JOHNNA SHEEDY

I was given an paper form Assurance Wireless Application by an Social Worker at DSHS Office. I took it home, completed the form and followed all directions as instructed to th...

Anonymous
ChristopherLopez29

Blah blah blah what do you expect for a free phone don't have to pay a monthly fee. You will experience all kinds of people who don't know what they are doing giving you the r...

1.0
#642501
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Assurance Wireless Phone Service Review

This company is so backwards. They drew out application process to one year, then made me apply 4X still no phone. Customer service doesn't help at all, they just give me the run around. This is completely unacceptable one year later, im still waiting for them to get things straightened out. Terrible company! Im going to take my service elsewhere. This has been ridiculous!
1.0
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West Pasco, Washington
#639890
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Cell Phone Service Review

I'm homeless an had cellphone service an just because my phone got broke an used a friends address to got a new one my services got shut off how unfair is that
3.5
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Silver Creek, Washington
#622196
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Assurance Wireless in Camano Island, Washington - Cannot re-certify

Keep getting notices to re-certify. Have called at least 6 different numbers and tried onlinel Phones hang up before i can put in my number. Also says am not using an assurance phone although it is the one they sent me. Have made at least 18 (yes eighteen) calls. This is ridiculous. Can someone PLEASE help me???? and NOW i cant complain unless i use at least 100 words??? This is just plain dumb.ok....HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP ------please, please, please, please, please,please, please,please, I NEED A PHONE. I am eighty years and live alone. I have jumped through all your hoops---- please help me....
3.9
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#558983
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Contact Assurance Wireless Customer Service

Mailing Address:
Assurance Wireless
P.O. Box 686 P.O. Box 5040 Charleston, IL 61920-9907
Parsippany, NJ 07054
USA
Phone:
(888) 898-4888
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