Not resolved
Product or Service Quality
1 comment

this is my 2nd phone & like the first one it quit working after 2 hours. Why offer POOR people phones that do not work.

Product or Service Mentioned: Assurance Wireless Cell Phone Replacement.

Reason of review: Damaged or defective.

Preferred solution: a 3rd phone that works.

I didn't like: Ans phones do not.

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My phone is an ans and I cannot make calls out but the only help I got from a lady who is hard to understand and very unhelpful was to take the phone to a sprint store rather than her send me a new phone. Big hasel all the way around with them Takes 3 to 6 weeks to get you phone turned back on once they shut it of. It's a we fight you kind of customer service help.

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