They're liars, trying to do whatever they can to deny free minute plan to low income people. I faxed applications 3 times to them, mailed them 1 hard copy. Every time I checked on the application status, they always said they never received it.
So I threatened them with negative reviews if they are still b/s with me. So agreed to review application. 3 weeks later, I received their response, stating "The date of birth you submitted cannot be confirmed"...
I pulled the hard photocopy of the application out. The DOB is *** right there. I called & confront them and they said they'll review my application... OMG!
A bunch of liars.
Product or Service Mentioned: Assurance Wireless Phone Plan.
Reason of review: Poor customer service.
Monetary Loss: $50.
Preferred solution: Let the company propose a solution.