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1.5

Users signing up with Assurance during the last part of 2017 are getting the ZTE Quest Android phone, though they actually list several other phones as being offered. The Quest is a cute looking phone but actually rather terrible, very slow, prone to crashes and freeze up, with a not very friendly version of the Android OS.

If you complain to customer service, they basically tell you the Quest all they have to offer, and if you don't like it that's simply too bad. However, if you're willing to PAY $25 to Virgin Mobile (which runs the Assurance program and is, in turn, owned by Sprint) they'll happily to sell you a Unimax U673c phone, one of the other models offered by them which they claim is unavailable! The Unimax appears to be slightly superior to the Quest, but seems to be a discontinued low-end Unimax product not even listed on their website.

A search of the web reveals only a few units on Amazon or eBay and NONE on Craigslist in any major cities! Stay away from the Quest and complain loudly when they tell you they're going to send you one!

Reason of review: Bad quality.

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Guest

slow the roll! assurance after richard sold out started using phone with pre installed malware.

I have them for 15 years and i can HONESTLY SAY,, YES THEY SUCK HOWEVER, I still have MY ORIGINAL KYOCERA FLIP PHONE FROM 15 years ago.

after 14 years they finally talked me into updating to a new android(they were after me every year to do this but,, I refused) I instantly called them and DEMANDED THEY RE ACTIVATE MY old Kyocera and after threatening to hunt them down and beat them to a pulp they did reactivate my 15 year old kyocera that has been dropped in the mud, the toilet smashed and various other accidents, it is cracked scratched and has part of the back missing but it works like a charm and I have NEVER had an issue with this phone or the service that I recieve with this phone. My HEART GOES OUT TO ALL that have the android models like umx, zte,They are junk and you have been officially screwed.

Madelyne Foy
reply icon Replying to comment of Guest-1928918

I've been with Assurance for over 10 yes. The phones suck.

I trade them in,get new ones and they all SUCK.... What else can I expect from Free with the government. I finally get screwed up the A%& big time. I bought a Samsung galaxy from their website.

I go and do the transfer and Assurance says opps we don't use that carrier on the phone I bought from Assurance. I paid $150 for that phone and now I can't activate it by them ? We are folks on low incomes and can't afford to waste $150.

Damn I'm gonna write their mgnt. Corporate offices til I get some type of refund or credit..

Guest
reply icon Replying to comment of Madelyne Foy

The new free phone is a galaxy S10+ since their switching to T-Mobile. Itโ€™s a good one

Guest
reply icon Replying to comment of Guest-1928918

My old Kycera stick phone( I called it a burner phone) worked for many years too. Not sure how long but it used to be when they pulled up my account they suddenly got nicer, "oh I see you've been with us awhile".

No longer.

The people in India they employee could care less. The old Kyocera did die however and nothing but problems since until two days ago I signed up with their competition.

Ileanna Aqg
reply icon Replying to comment of Guest-1928918

I am unable to put my old phone number into my new assurance wireless phone. The agent told me I need an alternate third phone to call them from.

Garry Leigh
Telecommunications Expert
According to the Assurance Wireless faq section, customers receive a free Android smartphone. They can also choose the device at the Assurance Wireless web store.

All devices purchased from the Assurance Wireless are compatible with Assurance Wireless. To shop for a phone at the Assurance Wireless web store:
  1. Start at assurancewireless.com
  2. Click on the MyAccount tab and select Account
  3. Login Sign in to your Account
  4. Click Submit Scroll down
  5. Click on SHOP FOR A PHONE!

If you are not satisfied with the device quality, please contact the Assurance Wireless customer care team for assistance. You may reach out to them by phone at 1-88* 321-5880 or by email at ourteam@assurancewireless.com.

Guest
reply icon Replying to comment of Garry Leigh

yes you must buy it at inflated price from their store. Same models are cheaper anyplace else.

I did this b/c the UMX phones are hacked and cannot be fixed with any virus program b/c the malware is embedded in the system. My bank card was hacked & I had to get all new checking accts. I did pay for & activate a Motorola and it was great service until they switched carrier from Sprint to TMobile. I was told I could keep my phone (a lie) when it switched I asked for a new SIM card.

They send only UMX & WIXO junk phones. They refuse to send just a SIM card- tried the SIM card from UMX & will not activate in my MOTO

Guest
reply icon Replying to comment of Guest-2048496

Did you order any items online and is the only way your bank accounts were hacked?

Guest

the phones are no good They say they will send me another one after they tried to blame me asking me if it fell or got wet I will not sign up for next year once the contract ends Which it will be sooner since It never works and I won't be able to make any phone calls as required by law

Jancarlos Cai
reply icon Replying to comment of Guest-1715419

The same problem the phone doesn't stay charged.

Guest

I was with Assurance wireless for a few years when they use to give us that tiny El Cheapo phone before they upgraded to the ZTE Quest N817 which I liked a lot because the Hotspot WiFi tethering worked great on it and never had the problems some had with their N817. I had the phone for a couple of years and then out of the blue my service was cut off and couldn't get any signal from the tower?

and I called support and they sent me a reconditioned piece of pure junk that wouldn't even boot up to the main screen. I was furious and contacted support again and told them about the phone and they told me I cant get another for a year and I told them to just delete my account and they seemed to be more enthusiastic to do that than to give me some lame excuse or reason why my N817 would no longer connect to the tower. I went on eBay and bought the LG-V10 which has a boot loop problem and it took me a couple different times to figure out what was causing the boot looping. The LG-V10 was new unopened and sealed factory box and unlocked to boot for only $139.99.

I went with T-Mobile because it was the H901 for T-Mobile and got the $45 a month plane to start with that has 4gb data, unlimited text and talk.

The LG worked perfect using the WiFi tethering and then I went with the $50 a month plan with 10gb of data. I also picked up a Nokia Lumia 530 Windows phone that is only a 3G but the Wifi hot spot tethering and everything worked perfect as well and I had it on the $45 a month plan to see how it did and it done as well as the LG-V10 loading pages on my Dell Laptops Wifi.

Guest

Well with further reading about the ZTE phone I need to buy for $25 as I was with assurance for YEARS. Yet It said we were going to get data added to the program and 9 months later I applied at Qwireless.

To take advantage of the internet I cancelled with assurace as it said if u were with another program just cancel and switch to them.

Mm I wonder if Assurance would consider me letting me reassign as I qualify both ways and get the better phone you are speaking about? Thank you for letting us be aware of this.

Guest

Assurance is possibly the worst program in the world. I tried to get onto another Lifeline program, but Assurance told me I couldn't.

I have the UMX which now they give clients the stupid ZTE...both phones are horrible.

I tried to get them to let me use a phone that I bought but they wouldn't let me. They won't do it.I can tell you that Assurance Lifeline (Virgin Mobile) has the worst support!

Guest
reply icon Replying to comment of Guest-1516298

they are the worst in the world...I hate them with all my heart mind body soul@! ONLY A FOOL WOULD STICK with them if they are even the only option I would rather NOPHONE!

Guest
reply icon Replying to comment of Guest-1516298

Yes you. .just. Just cancel your service with them and go to safe link

Guest

Agreed, I had to use this phone for the past 7 months as my main phone and it is a genuinely the worst piece of tech I have ever owned. That includes those dollar store headphones that break after a day.

The phone is cheap, screen is cheap, the mic sounds like a potato wrapped in rice, battery is the worst and only lasts three hours before its dead, it overheats on youtube videos and the storage space is ONLY 1.7 GB.

Often when I plugged it in, The phone would put up a message saying that the battery usage was higher than the current.The volume rocker broke at some point and now occasionally it will drag the volume all the way down, and wont go back up unless you jam your thumbnail into the rocker and MAYBE it will go back up. The Android OS has crashed on itself more times than I can count, It would start playing my music at random and rapidly skipping through the music until I actually reset the damn thing.

Guest

I agree i got on it is terrable slow tries to get you to add all these programs is useless and hard to use a real piece of crap

Guest

The old school ZTE Quest is a piece of garbage! It lasted a few months and constantly froze up and is completely unusable.

I had to pay the $25 upgrade fee per the rep to get a decent phone, so I upgraded to the UMX 673. What a joke!! This is one of the worst phones since it is loaded with Adware & Trojans that take over your damn screen when you try and use your phone. I tried disabling the "gallery" which appeared to be the culprit but the ads continued.

It appears that this phone was pre-loaded with Adware at the mfg. The UMX 673 phone started to loop constantly and I called the ASSurance rep which after a factory reset this phone would not get past the start up screen.

So he agreed to sent out a replacement which is the new ANS 40. We'll see how that one works and I'll keep everyone posted..

Merced Oso
reply icon Replying to comment of Guest-1483073

Its crap...good luck

Guest

The unimax phones are also garbage. I've been through 3 phones in six months..

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